Before supply begins
If a product or service has not yet been supplied or started, contact support promptly with your request or proforma details.
Refunds
Refunds and service requests.
Digital products, witness services, review-gated access orders and deployment services have different refund considerations once access, preparation or work has begun.
After digital access or service work
Digital product and service refunds may be limited once access, preparation, attestation work or delivery has been provided after cleared funds, subject to applicable rights.
Review-gated orders
If PQC Core access or a deployment request cannot proceed after review, Attessia may refuse, cancel or refund the request as appropriate.
Consumer and digital content boundary
Nothing on this page removes statutory rights that apply to you. Where a digital product is supplied immediately, or a service begins after purchase, cancellation and refund options may be affected once access, preparation, attestation work or deployment work has started.
Compliance review cancellations
If a PQC Core order cannot be supplied after customer, destination, end-user or intended-use review, Attessia may refuse, cancel or refund the order as appropriate. White-Glove is scoped only after successful PQC Core purchase and review.
Manual payment route
Requests begin with a proforma invoice or written quote. If a request cannot proceed after review, Attessia may refuse, cancel or refund it as appropriate.
How to request help
Email support@attessia.co.uk with the product name, request email and the reason for the request.